The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

We are seeking dedicated candidates to join our team at Park MGM as a Spa and Salon Manager. If you thrive in a collaborative environment, are equally passionate about leading a team as you are about health and wellness, we invite you to apply and become part of our exceptional team.

THE JOB:  

As a Spa and Salon Manager, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us. By delivering top-notch guest experiences alongside maintaining a pristine environment, you play a crucial role in elevating the overall guest experience.

THE DAY-TO-DAY:  

Responsible for the implementation of policies, operating procedures, and upholding rules and regulations for all Spa & Salon staff to include commissioned therapists, hourly staff, and leadership members

Conduct payroll, time clock corrections, employee schedules, Spa & Salon product and retail orders and maintain time keeping forms for all spa and salon

Oversee talent development of staff and leadership members, including interviewing, training, performance evaluations, coaching and disciplinary action

Ensure efficient daily operations of Spa and Salon, fitness center safety, staff engagement, and alignment with operational procedures, and performance standards

Manage and monitor operational budget and Profit & Loss review ensuring favorable outcomes through efficient, cost-effective daily operation; including labor management, supervision of all aspects of services and inventory control

Identify and proactively resolve Spa & Salon operational areas of opportunity, inefficiencies or concerns     

Maintain employee files, and ensure licenses and certifications are current

Keep the Director informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions

Maintain all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH and BOH) are maintained, clean, and organized

Resolves all problematic occurrences including guest complaints, emergency situations, employee concerns, and payment discrepancies

Ensure timely and professional resolution of any guest related challenges and/or concerns, and maintain efficient staffing and supply levels needed to provide superior service and maximize all revenue opportunities

Perform other job-related duties as requested  

THE IDEAL CANDIDATE:  

Must be a minimum of 21 years of age

Previous experience working in a similar resort setting

Is knowledgeable in Spa & Salon services and has a passion for wellness, and selfcare

Has software experience and can proficiently use Zenoti, Eventions, Oracle, Coupa, UKG, Eventions, Workday, and Opera

Currently holds or is able to obtain both a Food Handler’s Card and TAM card

Has a flexible schedule and ability to work various shifts possibly including weekends and holidays 

Has 2+ years of previous leadership experience

Has previous leadership experience in procurement, managing payroll, delegation, disciplining, hiring, talent development, and collaboration with senior leaders

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!