·         Supervise and oversee Spa staff, ensuring they adhere to job duties and standards.

·         Maintain and update a comprehensive daily communications log for all Spa Associates.

·         Evaluate inventory needs monthly and initiate re-orders from vendors as required.

·         Prepare purchase orders for necessary supplies from vendors.

·         Maintain and update Spa desk procedures to keep them current with the latest policies and protocols.

·         Review and coordinate group bookings, addressing specific group needs and preferences.

·         Regularly review the master file activity report to stay informed about Spa operations and trends.

·         Thoroughly review reservation activity reports daily to verify the accuracy and availability of treatments.

·         Assess the daily business needs of the Spa and allocate resources accordingly.

·         Conduct regular inspections of the Spa and its facilities throughout the day, addressing any defects or operational issues.

·         Report any defects or operational issues to the Manager/Director, housekeeping, and/or Engineering departments.

·         Review resumes and communicate necessary staff changes or adjustments for arriving groups.

·         Maintain the overall quality of service and appearance within the Spa, taking corrective actions when necessary.

·         Ensure daily laundry requirements are met.

·         Conduct monthly inventory counts of Professional Inventory for salons, spas, esthetics, and retail areas.

·         Maintain accurate labeling of products and oversee transfers between Professional and Retail inventory.

·         Address guest complaints promptly and find appropriate solutions to resolve issues.

·         Foster a positive work environment and morale among the entire staff.

·         Be prepared to cover Concierge and/or Spa Attendant positions during staff absences or when business demands.