· Supervise and oversee Spa staff, ensuring they adhere to job duties and standards.
· Maintain and update a comprehensive daily communications log for all Spa Associates.
· Evaluate inventory needs monthly and initiate re-orders from vendors as required.
· Prepare purchase orders for necessary supplies from vendors.
· Maintain and update Spa desk procedures to keep them current with the latest policies and protocols.
· Review and coordinate group bookings, addressing specific group needs and preferences.
· Regularly review the master file activity report to stay informed about Spa operations and trends.
· Thoroughly review reservation activity reports daily to verify the accuracy and availability of treatments.
· Assess the daily business needs of the Spa and allocate resources accordingly.
· Conduct regular inspections of the Spa and its facilities throughout the day, addressing any defects or operational issues.
· Report any defects or operational issues to the Manager/Director, housekeeping, and/or Engineering departments.
· Review resumes and communicate necessary staff changes or adjustments for arriving groups.
· Maintain the overall quality of service and appearance within the Spa, taking corrective actions when necessary.
· Ensure daily laundry requirements are met.
· Conduct monthly inventory counts of Professional Inventory for salons, spas, esthetics, and retail areas.
· Maintain accurate labeling of products and oversee transfers between Professional and Retail inventory.
· Address guest complaints promptly and find appropriate solutions to resolve issues.
· Foster a positive work environment and morale among the entire staff.
· Be prepared to cover Concierge and/or Spa Attendant positions during staff absences or when business demands.