Position Rate: $22.00-$23.00 per hour
Job Close Date: October 11, 2024 or until filled
Retail and/or purchasing experience preferred
Welcome to the Oxford Club & Spa! We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Join our team of hospitality professionals. Work where you belong.
Servicing both Denver locals and The Oxford Hotel's guests for over 27 years, we are downtown Denver's experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa & Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.
A Rewarding Experience:
Complementary RTD EcoPassMedical, dental, & vision insuranceHealth savings and flexible spending accountsBasic Life and AD&D insurancePaid time off for vacation, sick time, and holidaysEligible to participate in the Company’s 401(k) program with employer matchingEmployee Assistance ProgramTuition ReimbursementGreat discounts on Hotels, Restaurants, and much moreEligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Job OverviewSupervise all areas of Spa operations in the absence of the Spa Director. Ensures Spa operates efficiently and associates create memorable experiences for spa guests. Responds in a professional and courteous manner to arriving, departing, in-house guests and members by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.
Responsibilities Supervise associates in front desk, massage and estheticians to ensure an optimal level of service and hospitality is provided to all members and guests.Train, direct the work of, resolve issues/problems and coach the front desk team members to ensure a quality operation.Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Completes established check-in procedures for arriving guests/members and facilitates the checkout procedure.Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate hotel records.Courteously and accurately answers inquiries from potential guests/members and schedules spa reservations. Uses suggestive selling techniques to up sell services and retail.Maintains good customer relations by using guest name throughout interactions, by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by spa bank agreement policy.Maintains clear and concise communication with leadership team and management regarding any occurrences involving associates, guests or members that require attention.Support retail department by verifying incoming orders, adjusting inventory levels in Envision and regularly stocking, cleaning, and ensuring a presentable retail area.Responsible for ordering office supplies, complimentary guest supplies and operating supplies according to budgetary guidelines. QualificationsEducation/Formal Training
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s) in a leadership role.
Knowledge/Skills
Requires understanding of all hotel front office procedures.Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills.Ability to communicate information and hotel services to management and guests. Second language may be required.Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Continuous standing 90% of time -communicating with guests.No climbing required.No driving required.Lifting up to 50 lbs. guest luggage and retail inventory; limited.Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited.Carrying up to 25 lbs. guest luggage; limited.Continuous standing -80% of shift.Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.
Salary USD $22.00 - USD $23.00 /Hr. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed We want to connect with you TODAY! As we work to fully resume Sage’s operations, we want to connect with the best and brightest talent out there – YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch. Application FAQsSoftware Powered by iCIMS
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