SPA Supervisor
kempinski
SPA Supervisor
Description\n
This job is responsible for ensuring customers are consistently treated to an impeccable customer service experience when visiting the Spa. The Spa Guest Experience Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with brand standards and ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.
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Key Responsibilities\nEnsuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction\nGuest Satisfaction: The Spa Guest Experience Supervisor makes guest satisfaction a priority at all times and ensures the Spa & team members have what they need on a day-to-day basis in order to exceed guest expectations. \nFoster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner\nRegular and Ongoing Training & Feedback to empower and improve overall spa and team member performance. \nSpa Audits: The Spa Guest Experience Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done\nScheduling: The Spa Guest Experience Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. \nTreatment Bookings: The Spa Guest Experience Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any ‘dead space’ as per our booking standards and create availability when needed\nMentoring Approach: The Spa Guest Experience Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. \n
Department: Spa & Recreation
Employment Type: Fixed Term - Full Time
Location: Indonesia - Jakarta
Description\n
This job is responsible for ensuring customers are consistently treated to an impeccable customer service experience when visiting the Spa. The Spa Guest Experience Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with brand standards and ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.
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Key Responsibilities\nEnsuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction\nGuest Satisfaction: The Spa Guest Experience Supervisor makes guest satisfaction a priority at all times and ensures the Spa & team members have what they need on a day-to-day basis in order to exceed guest expectations. \nFoster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner\nRegular and Ongoing Training & Feedback to empower and improve overall spa and team member performance. \nSpa Audits: The Spa Guest Experience Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done\nScheduling: The Spa Guest Experience Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. \nTreatment Bookings: The Spa Guest Experience Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any ‘dead space’ as per our booking standards and create availability when needed\nMentoring Approach: The Spa Guest Experience Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. \n
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