About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today! Overview Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest. The Spa Supervisor is responsible for overseeing the daily operations of the spa and ensuring a high standard of service, aligning with the spa’s luxury standards. This role primarily focuses on supervising the spa team, maintaining a pristine and welcoming environment, and supporting the Spa Manager with operational duties as needed. JOB RESPONSIBILITIES: Team Leadership: Supervise the day-to-day activities of the spa team, ensuring all associates provide exceptional guest service in line with the spa's standards. Guest Relations: Monitor and enhance guest experiences, ensuring any guest concerns or feedback are handled promptly and professionally. Daily Operations: Assist with scheduling, managing guest appointments, and coordinating the spa's daily operations to ensure smooth service delivery. Spa Cleanliness and Organization: Oversee the cleanliness and organization of treatment rooms, locker areas, and public spaces, ensuring they meet state health regulations and luxury standards. Inventory and Supplies: Support inventory management by tracking product usage and ensuring treatment rooms are stocked with the necessary supplies. Report any shortages to the Spa Manager. Staff Support: Assist in training new spa staff and provide ongoing support to ensure all team members are knowledgeable about spa services, protocols, and luxury service standards. Administrative Duties: Assist with maintaining accurate records for bookings, scheduling, and payroll preparation, working closely with the Spa Manager. Promotions and Events: Collaborate with the Spa Manager to support promotional activities and spa events, driving guest engagement and service excellence. Adherence to Standards: Ensure that all spa services and facilities comply with both luxury property standards and state health regulations. Qualifications High school diploma or equivalent required. Minimum of one to two years of experience in a supervisory role within a spa or wellness environment, preferably in a luxury hotel or resort. Strong leadership skills with the ability to motivate and guide a team. Knowledge of spa treatments, services, and wellness trends. Excellent communication and guest service skills. Experience with spa management software is a plus. Availability to work flexible shifts, including weekends and holidays. The Spa Supervisor plays a key role in ensuring the spa operates efficiently and delivers unparalleled guest experiences. Success in this role requires strong leadership, attention to detail, and a commitment to maintaining luxury service standards, supporting both the spa team and management in creating a world-class wellness environment.