About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role:

Four Seasons Hotel and Residences New Orleans is looking for a Spa Supervisor. This person must have a commitment and passion to providing and leading the Spa team to deliver first-class service according to the Four Seasons Standards, including ensuring that the guests’ needs are met and being an ambassador for spa products.

What you will do:

As an integral member of the Spa, the Spa Supervisor is responsible for:

Oversee daily spa operations, including appointment scheduling, staff management, and customer service.

Train Receptionists and ensure all tasks are being executed according to Four Seasons’ brand standards.

Guide and support staff to ensure that the guest experience is seamless throughout assigned shifts. Address any guest issues and ensure they are solved.

Support the Assistant Spa Manager and Director of Spa in analyzing data, compiling accurate reports, and ensuring general cleanliness of the spa.

Developing and implementing marketing strategies to attract and retain clients.

and up to date knowledge on products; implementation and set up for all spa front of house guest areas.

Comply with the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed. Ensure staff does the same.

Attend any necessary trainings, staff meetings, etc.

Perform any additional tasks as assigned by the Director of Spa, Assistant Spa Manager, or Hotel leadership team.

What you will bring:

High School education or equivalent experience

Must have firm knowledge of Spa operations

Preferred 1-2 years of experience in related position with Four Seasons or other organization in spa or beauty industries. Must be proficient in speaking English.

Must have exceptional guest service and excellent communications skills to interact with guests and staff.

Must be able to work independently and have problem-solving skills.

Must possess a work authorization for/be able to work in the United States

What We offer:

Rewarding Work Culture

Excellent Mentoring, Training and Development Opportunities

World Class Medical, Dental, and Vision Insurance Program

Discounted Accommodations at Four Seasons Worldwide after 6 Months

Holiday and Vacation pay (9 paid Holidays including Mardi Gras)

Complimentary employee meals prepared by the Four Seasons Culinary Team

Complimentary dry cleaning of employee uniforms

Discounted parking

401k participation with a company matching program

Schedule and Hours:

This position is a full-time position. Candidates must be able to work a flexible work schedule including mornings, nights, weekends, and holidays.

Want to know more about working for Four Seasons? Visit us at:

https://www.fourseasons.com/neworleans/

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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf