All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations. • Responsible to become a subject matter expert on the Medicare Hospice Benefit, VITAS service offerings, disease-specific clinical criteria, and evidence-based medicine. • Identify opportunities aligned with hospice philosophy and VITAS core values, collaborating with internal teams (CMO, SVP of Sales, Program/Regional Operations Teams) for strategic direction and education. • Develop and nurture relationships with regional & national accounts, delivering exemplary customer service and ensuring SLAs are met daily, as well as taking a metrics-based approach by leveraging the monthly and quarterly reporting necessary to grow relationships and improve patient care quality. • Apply consultative sales approach to educate medical professionals about hospice services. • Actively listen to customer needs, adapt sales style, ask open-ended questions, and demonstrate the VITAS Sales Model during interactions. • Maintain internal and external business relationships; developing trust and rapport with necessary stakeholders to ensure effective and efficient collaboration. • Route qualified prospects to the appropriate parties for further development. • Coordinate campaigns by communicating clear direction for internal Copy and Design teams, considering all risks, budgets, timelines, and resources. • Leverage CRM platform for communication, documentation, and post-analysis of strategic initiatives. • Provide ongoing measurement and support to regional leadership, including onsite visits for key meetings. Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience: • 2-year minimum working in hospital, health system, pharmaceutical, biotech or healthcare space. Experience specifically in customer service, sales or marketing preferred. • Well-developed customer service focus with excellent communication skills, both written, visual, and oral • Detail-oriented, organized and possesses the ability to multitask under pressure and work on several projects simultaneously. • Exceptional organizational and planning skills that contribute to effective and efficient project execution and account management. • Strong communication and interpersonal skills with the capacity to manage relationships with multiple stakeholders (internal and external).  • Ability to problem solve and contribute to productive and creative outcomes.  • Demonstrated time management skills, including the ability to prioritize tasks and meet deadlines. • A passion for healthcare marketing and communications with a great attitude that embraces a positive work culture and work ethic. • Ability to organize, communicate, and present complex information. • Ability to navigate within automated systems and proficiency in Outlook, Power Point, Word, and Excel • CRM experience preferred, but not required.
Education:  Bachelor’s degree in business administration, healthcare or related field from an accredited college or university or the international equivalent required. Specialty in marketing preferred.
Certification & Licensure: NA
Physical Requirements: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.