Location - Required in office one day a week. Shift - 7, 8 or 9am EDT (day shift) Job Description Summary of Responsibilities: Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner. Principal Responsibilities: * Manages assigned caseload of long-term disability (LTD) claims. * Determines whether to suspend, terminate, or pay claims. * Updates current claims records (inputs data). * Evaluates claimant eligibility via information received from claimant, attending physician, and employer. * Follows plans to closure. * Follows established claim policies and practices to resolve claims and issues. * Performs other related duties as assigned or required. Job Requirements Required Qualifications: * High school diploma or equivalent * 1+ years customer service experience * Bi-lingual highly preferred (Spanish & English) Preferred Qualifications: * Excellent communications skills * Ability to prioritize and multitask * Ability to think abstractly * Keyboarding skills Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.