Specialist, Customer Care - Distressed Shipments Requisition Id: 373136 Business Unit: LTL Location: North Richland Hills, TX, US, 76180 **What you’ll need to succeed as a Customer Care Specialist at XPO** Minimum qualifications: + 1 year of related work experience + Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications Preferred qualifications: + High school diploma or equivalent work or military experience + 3 years of customer service experience + 1 year of transportation industry experience + Available to work a variety of shifts + Familiar with CRM technology (e.g. Salesforce.com) + Able to identify and help implement continuous improvement solutions + Able to understand instructions and pre-established guidelines to perform required tasks **About the Customer Care Specialist job** Pay, benefits and more: + Competitive compensation package + Full health insurance benefits available on day one + Life and disability insurance + Earn up to 13 days of PTO over your first year + 10 paid company holidays + 401(k) option with company match + Education assistance What you’ll do on a typical day: + Investigate distressed shipment and cargo claim concerns using a variety of tools and systems + Keep the customer updated throughout the process, demonstrate empathy, and escalate issues as needed + Use internal systems to understand shipment history, answer questions, and provide information to customers + Support customer shipment change requests by engaging appropriate operational teams + Answer a variety of customer inquiries using information in Edge, Corrections, Looker and other systems + Perform system updates to trigger operational behaviors and desired outcomes **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .