Purpose/ Mission

Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.

 

Key Responsibilities

Functional

To execute Customer Service strategy. To deliver performance levels as outlined in the adidas group standards. To deliver reliability and responsiveness to customer requests and complaints. To insert accurately customer pre-ord ers in the system. To call-off existing contract orders. To insert clearance orders in the system. To process and send out the order confirmations. To adjust order book according to delivery information and inform customers and sales team on delays. To collect reactively re-orders for Customers. To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up. Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show. To communicate cross-functional between internal interfaces

 

Controlling

To measure progress on own KPIs To report to all superiors along MIS guidelines To ensure efficient monthly forecasting & reporting To monitor and report on order status and compliance at a customer level.

 

Compliances

To observe both global and local policies and procedures in all dealings; Support APAC changes and directions; Perform other tasks as may be assigned from time to time

 

Professional background/ Experience

Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service Industry:  Preferably in apparel/ fashion/ FW or FMCG Retail. Exposure: Sports, Fashion Education: Degree or Diploma Hospitality Studies / Logistics Management Software/Technology: Outlook – Advanced, Word – Advanced, Excel – Advanced, Powerpoint – Advanced, Outlook – Basic, adiRace ERP – Advanced, adiPortal - Advanced Language Skills: English – Advanced, Local Language - Fluent