What you will do-
Handle escalated issues as a support mechanism for regional Account Services team
Lead process improvement projects to improve efficiency with regional team
Train new employees
Participate in cross-functional meetings and huddles
Communicate with internal and external customers to ensure all of their needs are understood and addressed
Build strong customer relationships to quickly collect purchase orders and resolve customer requests
Coordinate the shipment of parts in order to meet customer, sales, and operations inventory needs
Collaborate with internal departments such as sales, inventory management, distribution, accounts receivable, and master data to ensure customer requests are appropriately fulfilled
Responsible for order entry accuracy as the front line for data entry
Research problems or questions from customers, sales, finance, accounts receivable, or operations personnel
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met
Able to routinely make decisions which may affect immediate operation and have a division-wide impact
Provide phone and email support for inquiries from internal
and external customers including price and product availability information
Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
Prepare product or service reports by collecting and analyzing customer information
Coordinate sequence and release of back orders according to stock availability
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
What you need-
5+ years of customer or account management experience - required
High School diploma - required
Bachelor’s Degree or equivalent work experience - preferred
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.