Specialist, Customer Solutions Requisition Id: 375191 Business Unit: LTL Location: North Richland Hills, TX, US, 76180 **What you’ll need to succeed as a Customer Solutions Specialist at XPO** Minimum qualifications: + 1 year of relevant work experience Preferred qualifications: + Experience working in cargo claims + 1 year of experience working in transportation operations or a logistics environment + 2 years of experience investigating customer complaints/issues and resolving problems to the customer's satisfaction + Experience working as a member of an integrated team + Customer service knowledge with the ability to advocate for the customer + Knowledge and understanding of the basic requirements for freight movement + Able to effectively cross-train other employees **About the Customer Solutions Specialist job** Pay, benefits and more: + Full health insurance benefits are available on day one + Life and disability insurance + Earn up to 13 days of PTO over your first year + 9 paid company holidays + 401(k) option with company match + Education assistance What you’ll do on a typical day: + Provide a single point of contact for premium customers + Utilize available resources to identify issues, offer solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues + Assist with the training of current and new customer solutions staff **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .