At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Company: Oak Street Health
Title: Patient Engagement Specialist
Location: Regional
Role Description
The Patient Engagement Specialist will be an integral part of the Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.
Responsibilities
The Patient Engagement Specialist will engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street, The PES can also assist patients in finding a more appropriate setting for their primary care needs.
Core Responsibilities:
Patient Engagement Specialists should plan to spend about half of their time in the community connecting with patients. (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities) This means having access to a reliable means of transportation to do so is required
Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)
Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.
Independently foster relationships with patients and their caregivers
Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs
Educate patients about Oak Street’s numerous wrap-around services.
What we’re looking for:
Required Qualifications
We’re looking for a motivated, experienced individual with:
A track record of success in health-care-related engagement, sales, and/or marketing
Strong verbal and written communication skills
Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.
Dedication to serving the community and building meaningful relationships
A demonstrated ability to operate independently in a fast-paced environment
An understanding of the Medicare and Medicare Advantage programs
Access to reliable transportation and the ability to travel through assigned territories to connect with patients.
Fluency in Spanish (written and oral) is preferred
US Work Authorization is required
Someone who embodies being Oaky
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 09/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.