Job Title: Specialist, Renewal Sales Job Description The Renewal Sales Specialist is responsible for communicating the value of the clients products to current customers and discovering opportunities to upsell or expand current accounts. In addition, this role specifically will be responsible for understanding their team members territories and assisting when said team members are out of office. This person will also assist with Sales Support tasks when needed and will need to gain an understanding of our clients internal payment and deal negotiation systems as well as maintain relationships with our client's current distributors and reseller partners. **You Will:** + Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities + Provide accurate weekly/ monthly/ quarterly sales forecast + Mastery of product knowledge and technical understanding of services to assess client requirements + Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage + Manage external competitive pressures and handle objections to retain customers or win new customers + Manage high volume of customer contacts through phone and email each day – majority of communication is outbound + Work with your team and management to provide a professional experience during all interactions with customers and prospects + Maintain the customer management system (CRM) to ensure all relevant data is captured + Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts + Work with a team and report directly to a Sales Manager **You Have:** + 2+ years of experience working in a customer service or sales capacity + Prior success in achievement of personal and team sales quota/goals + Experience in high-volume calling + Experience learning new technology and data + Problem solving skills + Excellent knowledge of MS Office programs + Experience working with Salesforce.com or similar CRM + Experience or willingness to work from home Our Benefits and Perks + Various medical, dental, vision plan and life insurance programs + Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts + Paid time off, disability programs and paid parental leave + Rewards and recognition programs + Wellness Incentive Program + Learning and Development Programs Location: USA, TN, Work-at-Home Language Requirements: English (Required) Time Type: Full time2025-03-11 Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .