We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary:

Service on board retail Hand Held Devices (HHD’s) and related supplies and equipment on board each aircraftFollow and adjust daily work assignment in response to changes in requirements.Self-Manage and complete all assigned tasks in a timely manner.Complete work assignment for asset tracking, repairs follow up.Update the Asset tracking system and document all issues according to protocolPrepare equipment / supplies for next shift operation.Coordinate service efforts with Gate Gourmet and Customers via phone, email, and/or in personAssist with repairs processing, supplies ordering, device testing.

Essential Duties and Responsibilities:

Computer knowledge of the web based data applications, MS Word, ExcelCommunicates effectively and professionally in English, both orally and writtenAble to work independently, responsibly, and take initiativeAble to prioritize and manage time effectivelyAble to organize work to ensure full proficiency and productivityFlexible and able to adapt to changeAble to handle a high volume of work and maintain confidentialityAble to work in an environment that encourages and fosters teamwork, participation, creativity, openness, honesty and mutual respect

Education:

High School diploma or equivalent

Work Experience:

Minimum 2 years previous experience in a related fieldHas front line customer experience

Job Skills:

Current Drivers abstract.Professional attitude & commitment.Frequent heavy lifting.Pass pre-employment road & written test.Must be able to obtain Airport security clearance.Must be able to obtain Airport vehicle operators permit.

Communication Skills:

Strong verbal and written communication skills, as well as ability to deal effectively with all levels of internal and external customers

Certificates, Licenses and Registrations:

Valid class “D” license.

Travel:

None  

Environmental Requirements:

Capable of working in ranging temperatures both inside and outside of the facility

Organization Structure

Direct Line Manager (Title): Mgr, Retail Tech OpsDotted Line Manager (Title, if applicable): Number of Direct Reports: 0Number of Dotted Line Reports: 0Estimated Total Size of Team:

Demonstrated Competencies to be Successful in the Position:

Thinking - Information search and analysis, problem resolution skillsEngaging - understanding others, team leadership, developing peopleInspiring - influencing and building relationships, motivating and inspiring, communicating effectivelyAchieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

If you want to be part of a team that helps make travel and culinary memories, join us!