L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Specialist, Technical Support Engineer

Job Code: 21011

Job Location: Ashburn, VA

Job Description:

L3Harris is currently seeking a professional Technical Support Engineering Specialist to join this expanding team. The successful applicant will be responsible for conducting content investigations and produce customer required change control artifacts to the Manager, Technical Publications, and Training to ensure smooth integration into technical publications and training documentation. They also audit, through planned verification and validation processes, to ensure technical accuracy and availability for the relevant audiences.

Responsibilities:

Technical Manual Compliance: Through experience, ensures that technical manuals, technical orders, time compliance technical orders, service bulletins, and training content approved by the Agile Development Group (ADG) Technical Publications and Training Manager comply with all site-specific documentation and regulations.Relationship Management: Builds and maintains strong relationships with internal and external stakeholders. Understands their needs, expectations, and concerns, acting as their advocate to ensure their technical knowledge is reflected in all ADG technical publications and training documentation.Conflict Resolution: Identifies and resolves technical content conflicts between parties, such as Field Service Representatives (FSRs) and customers. Mediates discussions, negotiates compromises, and seeks mutually beneficial solutions, promoting a positive working environment and customer-to-client relationships.Project Support: Provides support to ongoing products and FSRs by coordinating activities, tracking progress, and reporting status updates to the Logistics Manager, and Technical Publications and Training ManagerInformation Management: Manages the flow of information between the customer and the ADG Technical Publications and Training group, keeping stakeholders informed about updates, changes, or decisions.Strategic Planning: Contributes to the development and implementation of technical content strategies by offering insights and recommendations based on customer requirements, needs, and interests.Staying Updated: Proactively seeks opportunities for improvement and innovation in technical content creation.Product Development Involvement: Participates in product development meetings to remain informed about new features and updates.Accessibility and Metrics: Ensures that fielded documentation is accessible and meets all accessibility standards. Monitors fielded documentation with customer to and report findings to FSRs, Technical Publications and Training Manager to ensure findings are tabled for inclusion to technical publications and training documentation.Query Resolution: Interacts with the ADG Logistics Manager to address any arising queries and ensure product and content readiness response.Document Security: Maintains the security and confidentiality of all fielded documents through markings verifications based on customer regulations, locations, specific security guides, and Department of Defense (DoD) standards.

Essential Functions: 

Validation and Verification (Val/Ver): Aims to identify deficiencies and shortfalls in equipment to ensure that the technical content for operation, maintenance, storage, handling, and troubleshooting is verified and validated in compliance with customer requirements.Communicate and verify Time Compliance Technical Orders compliance, fielded and destruction compliance in coordination with Technical Order Management Agent (TOMA).Monitors customer maintainers' understanding and performance using ADG technical documentation, conducting gap analyses to identify customer training needs and documentation usage by various tier-level maintainers.Schedules video teleconferences (VTCs) with internal and external customers to ensure continuous documentation compliance discussions and agreements for site-specific technical requirements.Develop training academics alongside FSRs and product end users.

Qualifications: 

Requires proficient knowledge of job area. Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.Active Secret clearance required. Must work on-site in company facilities in Ashburn, VA.

Preferred Additional Skills:

Ability to obtain and maintain a Top Secret (TS) clearance. Ability to learn XML authoring and to map it to customer-specific data management software and process flows.At least 15 years of experience as a United States Air Force Munitions System Specialist (2W0X1)Ability to interpret government publication at any level Executive Orders (EO), Military Standards (MIL-STDs), Code of Federal Regulations (CFRs), Cognizant Field Operations (CFOs).Excellent people skills, with experience leading and collaborating in a multi-disciplinary, diverse, and dynamic team environment.Excellent communication skills (written, verbal, & presentation)Proficient in Microsoft Office Suite applications

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Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

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