Closing Date: 23/09/2024

Location: Nottingham (Mon-Fri)

Contract: Permanent, Full-time

Recruitment Partner: Frankie McCallister-Lyas

 

 

About the role:

The Services team are at the core of Pharmacy operations and work closely with Central Operations, Pharmacy field team and senior pharmacy leaders. We’re passionate about creating and maintaining clear operational guidance for stores to support with the delivery of healthcare services.

As an Operations Lead, you will report to the Pharmacy Operations Manager-Services, and work in conjunction with a small team of Pharmacy Operation Assistants and Leads, whilst working closely with central, store, and field teams.

 

Key Responsibilities:

• Working with store and field teams to manage and improve compliance and operational performance in line with business key performance indicators

• Building close relationships with key stakeholders for continuous project collaboration delivery

• Writing, reviewing and updating operational guidance documents for healthcare services

• Effective management of store and third-party queries or requests

• Work to make stores processes more simpler and easier for colleagues

• Continued consideration of patient service experience

• Proactively supporting the Pharmacy field team in current process, current reality and expectations

• Exploring creative solutions to optimise existing processes and ways of working

• Providing central support for the development, engagement, implementation, and rollout of any new pharmacy service

• Cross-functional working throughout the development and management of our services

• Accurate data reporting to support projects

• Engage with Communications to send important information and messages to stores about services

• Supporting the Operation Assistant with upskilling

 

What you’ll need to have:

• Strong organisational skills

• Ability to prioritise and manage your own time

• IT proficient

• Ability to manage multiple workload streams appropriately

• Quick to adapt to change and comfortable working with ambiguity

• Ability to work at different paces

• Confidence to take ownership of critical pieces of work or KPIs

• Passion to strive for excellence in delivery

 

It would be great if you also have:

• Experience of working in store or community pharmacy environment

• Confidence to challenge in the face of poor compliance or ineffective processes

• Experience in creating and writing guidance’s for stores/ other areas

 

Our benefitsBoots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

 

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

 

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.