Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey
Key Responsibilities:The Specialist - HR Operations is a trusted partner in providing administrative support functions that allow our Centers of Enablement to focus on their core functions. In this role, you will respond to employee inquiries and resolve HR-related issues using a case management tool. You will ensure accurate, timely, and professional responses while upholding company policies and compliance standards. The ideal candidate will excel in problem-solving, process improvement, and delivering exceptional service.
Serve as the main point of contact for employee inquiries related to benefits, payroll, time off, policies, and other HR topics through a case management system. Use HR systems, knowledge bases, and process documentation to address inquiries effectively. Analyze employee concerns, research solutions, and provide detailed, accurate, and thorough responses. Ensure all employee interactions are recorded accurately in the case management tool, adhering to documentation standards.Collaborate with HR teams and subject matter experts to resolve complex cases or escalate when necessary. Continuously update knowledge base of HR policies, procedures, and systems to provide the most current and relevant information. Periodic special projects and duties may be assigned based on Company need and requirements.United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table.
Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey
Key Responsibilities:The Specialist - HR Operations is a trusted partner in providing administrative support functions that allow our Centers of Enablement to focus on their core functions. In this role, you will respond to employee inquiries and resolve HR-related issues using a case management tool. You will ensure accurate, timely, and professional responses while upholding company policies and compliance standards. The ideal candidate will excel in problem-solving, process improvement, and delivering exceptional service.
Serve as the main point of contact for employee inquiries related to benefits, payroll, time off, policies, and other HR topics through a case management system. Use HR systems, knowledge bases, and process documentation to address inquiries effectively. Analyze employee concerns, research solutions, and provide detailed, accurate, and thorough responses. Ensure all employee interactions are recorded accurately in the case management tool, adhering to documentation standards.Collaborate with HR teams and subject matter experts to resolve complex cases or escalate when necessary. Continuously update knowledge base of HR policies, procedures, and systems to provide the most current and relevant information. Periodic special projects and duties may be assigned based on Company need and requirements.United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table.
What’s needed to succeed (Minimum Qualifications): 2 years of related experience in human resources or a customer service function Strong analytical skills with the ability to assess situations, identify root causes, and develop effective solutions.Exceptional attention to detail and a commitment to maintaining high-quality standards.Proficiency in case management tools and HR systems (e.g., Oracle, Workday, ServiceNow).Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.Strong organizational skills with the ability to manage multiple cases and priorities simultaneously.Ability to work both independently and collaboratively in a fast-paced environment.Empathic; genuinely cares about people and wants to helpMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):3 years of professional exposure in an HR department. Airline industry knowledgeUnited Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
What’s needed to succeed (Minimum Qualifications): 2 years of related experience in human resources or a customer service function Strong analytical skills with the ability to assess situations, identify root causes, and develop effective solutions.Exceptional attention to detail and a commitment to maintaining high-quality standards.Proficiency in case management tools and HR systems (e.g., Oracle, Workday, ServiceNow).Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.Strong organizational skills with the ability to manage multiple cases and priorities simultaneously.Ability to work both independently and collaboratively in a fast-paced environment.Empathic; genuinely cares about people and wants to helpMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):3 years of professional exposure in an HR department. Airline industry knowledgeUnited Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.