Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

Responsible for supporting all aspects of the local dealer sales and operations channel within an assigned market.

Key Roles and Responsibilities:

Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.

Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct and fair dealing.

Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.

Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.

Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.

Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.

Validates that Authorized Retailer merchandising is displayed according to plan.

Delivers training on Crickets systems, products, services, promotions and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.

Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners; researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.

Education:

Bachelor’s Degree preferred.

Experience:

1 to 5 years indirect channel management, customer facing, sales experience, 2 years sales management experience preferred, excellent negotiating skills to achieving sales goals, analyzing sales trends, and operations management.

Supervisory:  

No.

This Position is located in the cities listed on the requisition and there is no Relocation associated with the position. This role is considered a field position and cannot be done remotely and only within market.

Our Specialist Cricket Indirect Sales Managers earn between $47,200 - $78,600 of the TSR   + $20,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

 Medical/Dental/Vision coverage.

 401(k) plan

Tuition reimbursement program.

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave.

Paid Caregiver Leave.

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement.

Disability Benefits (short term and long term)

Life and Accidental Death Insurance.

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

Employee Assistance Programs (EAP)

Extensive employee wellness programs.

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Sioux City, Iowa

Salary Range:

$47,200.00 - $78,600.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-49178-3 Date posted 12/23/2024