Description & Requirements

POSITION SUMMARY

Bain Academy builds client capabilities through a range of learning options including face-to-face programs, virtual facilitation and self-directed digital content. We are currently embarking on a process of increasing the use of digital/online learning including launching “next generation” eLearning learning content/delivery to complement our award-winning in-person programs.

The Specialist Digital Learning Innovation will be part of Bain Academy’s digital team, working to build, customize and launch client eLearning programs as well as serving as the first line of platform support for Bain Academy clients.

In addition, the Specialist may be asked to contribute to building Bain Academy’s digital assets and marketing materials, and will work closely with Bain's consulting teams to identify the necessary customizations and materials needed.

The Specialist’s responsibilities will grow with experience over time; they are responsible for learning and mastering multiple skill sets required for the role. We value curiosity, experimentation, learning, and constantly growing. We believe, together, we can achieve a new level of extraordinary.

RESPONSIBILITIES

Support the customization and delivery of eLearning training programs – 45%

Customize and launch eLearning programs based on Bain Academy, case team, and clients inputCollect and incorporate input from case teams to drive course customization and launchAct as liaison between case teams and Bain Academy during the launch processTake ownership for ensuring materials are zero-defect and suggest changes where neededCreate a workplan to ensure clear roles and responsibilities among stakeholders and meet deadlines; use influence to manage stakeholders according to the workplanServe as the primary point of post-launch contact for client support on the platform, addressing inquiries and requests, and escalating to appropriate team members or tech support as necessaryCustomize and share learner progress reports and lists of top learners, and send targeted communications to learners during programsCapture Net Promoter Score (NPS) and gather feedback for eLearning programs, creating summary feedback slides to share with case and client leadership when neededLiaise with Bain Academy team members to set up and distribute learner certificatesConduct live platform demonstrations for case teams and clients when needed

Build Bain Academy’s Digital IP and tools – 25%

Help build Bain Academy’s digital toolkit for delivering trainingHelp create and package visually impactful digital assets and collateral for marketing and coursesAcquire new graphics skills and software as needed to design new programs and digital assets (such as demos, expert or animated videos, AI-based voiceovers, takeaways, and templates)Collaborate with vendors to find the most effective production method and execute if required

Support Bain Academy Project Teams – 20%

Support building training exercises as well as delivering & enhancing live trainingsTake ownership for ensuring materials are zero-defect and suggest changes where needed

Innovation – 5%

Continuously scan the market for new digital training tools, sharing insights with the team regarding tools, technology, design and instructional design trends, and industry best practicesConsistently contribute ideas for process enhancements, innovation opportunities, and improvements to platform features

Extraordinary teams – 5%

Play an active role to help drive forward Bain Academy’s vision, values and goalsProactively identify opportunities to improve and reach out to senior members for guidance Actively seek out constructive feedback to accelerate professional development Champion enthusiasm, curiosity and fun in everyday interactions Contribute to Bain Academy culture creation and participate in team building initiatives

QUALIFICATIONS

3+ years of professional experience, preferably in a professional services firmExperience in developing communications in various formats for a wide range of audiencesExperience in instructional design preferred, includingExperience with computer-based learning development and content authoring softwareExperience working with LMS and LXP platformsDesign skills preferred, includingExperience creating audio/video assets using development softwareSolid understanding of design principles including typography, hierarchy, contrast, repetition, balance, color, and spaceDesire to master advanced uses of software and platforms and ability to adopt new technology for efficient design, development, and delivery of training programsStrong project management skills with the ability to prioritize and manage multiple tasks, meet deadlines, and deliver high-quality resultsExcellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with stakeholders at all levels and across different culturesMeticulous attention to detail and a commitment to excellenceStrong team player who can also work independentlyEnthusiastic, dedicated, and hardworking with a positive attitudeIntellectual curiosity and creativity with a passion for delivering impactful results in a fast-paced, evolving environmentExceptional customer service attitude and a dedication to providing excellent supportFlexibility on working hours, given global nature of the team