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Job Details

Primary Duties and Responsibilities:

Professionally answer emails directed to the Customer Service Department

Create new shipment orders for both domestic and international routes

Validate new orders received from the customer portal to ensure the accuracy of information and documentation

Works closely with all global customer services teams

Utilize World Courier’s operational tools to search import requirements

Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements)

Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc

Entering clear and precise notes/instructions of customer expectations into the job file

Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better

Monitoring shipment during transport and reacting flexibly to any deviation from the plan

Give proper instructions to Ops to handle the shipment correctly

Communicate with national and international stations and agents

Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones

Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary)

Compliance with all appropriate policies, procedures, safety rules, and regulations

Performs related duties as assigned

Level I - Shipment Types:

Drug/Biological domestic, exports and imports

Packaging placement

Shipments < 1000 lbs

Human or mouse origin

Reports Directly To:

Control Center Department Supervisor or Manager

.

Experience and Educational Requirements:

Associate or bachelor’s degree in business, supply chain management or a related field preferred

1 to 2 years’ experience in logistics and/or operations management

Minimum Skills, Knowledge and Ability Requirements:

Soft skills and industry knowledge of best practices to maintain and improve the supply chain stages. Those skills often include:

Effective English communication, including writing, speaking, and interpersonal communication

Quick critical thinking and problem-solving abilities

Excellent customer service and client relations skills

Organization and time management skills

Good collaboration and teamwork abilities

Ability to work in a fast-paced environment

Ability to use computers, software, and other technology to manage shipping orders and communicate

Understanding of the supply chain, including common obstacles and effective solutions

Strong geography knowledge

Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others

Strong organizational skills, and attention to detail

Self-motivated and uses own initiative

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned