Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Quality Generalist, you get to echo this promise as Emerson’s frontline specialist, providing an outstanding customer care experience. You will be given the opportunity to support an assigned world area(s) as part of the Global Quality Group.

In this capacity, you will provide support to sales representatives (LBPs) and Direct Sales or Area Profit Centers (APCs) for customer complaints, field failures, and quality issues (warranty, goodwill, and post-warranty goodwill claim). 

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

To monitor incoming emails in the common mailbox or auto-notifications from the business system per world area coverage as required. To log support requests (SR) in business systems; acknowledge customer complaints in email and provide the customer with SR number; and monitor the progress of all transactions. To review the raised non-conformance to identify process owners and other related and/or impacted processes.

Who You Are:

You are customer-focused and exhibit passion and enthusiasm to get things done. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

Bachelor's degree relevant to the role. 1 year of work experience in customer service and customer complaint handling. Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint). Knowledge in handling warranties and guarantees.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!

 

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