Quality Assurance Specialist Position Summary: We are seeking a highly motivated and detail-oriented Quality Assurance Specialist, II to join our growing team. In this role, you will play a crucial part in ensuring the quality and reliability of our products and software solutions. You will be responsible for developing and executing comprehensive test plans, analyzing test results, and identifying and resolving defects. Role and Responsibilities: Test Planning and Execution: + · Develop, execute, and maintain detailed test plans and test cases. + · Execute functional, regression, integration, and performance tests. + · Utilize test automation tools and/or write your own automated tests to increase efficiency and coverage. + · Identify and report defects in a timely and accurate manner. Quality Assurance Processes: + · Collaborate with development teams to understand product requirements and design specifications. + · Participate in code reviews and design walkthroughs to ensure quality standards are met. + · Contribute to the continuous improvement of our quality assurance processes. + · Adhere to industry best practices and quality standards. Documentation: + · Create and maintain clear and concise documentation, including test plans, test cases, defect reports, user guides, and create/maintain knowledgebases. · Ensure that documentation is up-to-date and accurate. + Fulfill hardware, software, and access requests from Collaborators with an emphasis on delivering outstanding customer service. Customer Support: + Provide level 2 technical support to customers and internal teams regarding product quality and issues. + Troubleshoot and resolve customer-reported issues. + Communicate effectively with customers and team members to ensure a positive experience. + Maintain a repository of all support questions and create solutions/documentation of the most reported issues. Qualifications and Education Requirements: + Bachelor's degree in Computer Science, Engineering, or a related field. + 3+ years of experience in software quality assurance. + Strong understanding of software development lifecycle (SDLC) and testing methodologies. + Experience with test automation tools. + Experience with scripting languages. + Excellent problem-solving and analytical skills. + Experience with API testing and performance testing. + Strong attention to detail and ability to work independently. + Excellent written and verbal communication skills. + Experience working in an Agile development environment. + Knowledge of SQL and database testing. + Previous remote work experience. + High School Diploma or equivalent. + Training in vocational schools, related on-the-job experience with technology and troubleshooting. + Related IT certifications are desirable. + Familiarity with ITIL framework preferred. Salary $68,800.00 - $77,400.00 All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations. Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer. Our Mission (not just words on the wall, we live it, love it, and daily contribute to it) With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 3,400 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there. The professional and personal development of our learners and our collaborators is our company's foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We're so happy that you've found us!