INSURANCE SPECIALIST
NATURE OF WORK
The incumbent in this position is responsible for procuring and coordinating homeowners' insurance products and services for Seminole Tribe of Florida Members. The individual implements and monitors housing insurance guidelines and provides training and guidance to Tribal Members on housing insurance needs; ensures update maintenance of housing insurance documentation; coordinates and ensures that Tribal Member insurance claims are processed and resolved in a timely manner while establishing and maintaining positive and productive working relationships with other Tribal employees, members of the tribal community, and insurance vendors. This position reports to the Property Insurance Manager and is a non-exempt position.
ILLUSTRATIVE TASKS The listed duties are only illustrative and are not intended to describe every function that may be performed by this position. The omission of specific statements does not preclude management from assigning specific duties not listed, if such duties are a logical assignment to the position.
Advises and assists with the procurement of housing insurance-related services for Tribal Members.Implements and monitors housing insurance guidelines. Makes recommendations on structural and contents coverage to the Tribal Member.Assists Tribal Members with Insurance applications and keeps Tribal Member records up to date. Receives, reviews and processes all applications with insurance agents.Monitors Tribal Member insurance coverage and mediates with any claims or disputes that may arise. Ensures Tribal Claims are processed and resolved in a timely manner.Establishes, oversees and maintains files, correspondence, databases, records, certificates of insurance/occupancy and/or other electronic documentation related to housing insurance.Provides training and guidance to Tribal Members on housing insurance needs. Conducts group training sessions to present fundamental housing insurance concepts and address Tribal Member needs. May conduct one-on-one meetings with Tribal Members as necessary.Builds and maintains positive relationships with other STOF departments and the Tribal community, as necessary, to promote quality and Tribal Member satisfaction.
INSURANCE SPECIALIST
Assists with the implementation of housing initiatives such as crime prevention, housing educationand other efforts, as directed by the Risk Management and Tribal Community Development-Housing.Attends and participates in staff meetings, conferences, workshops and other activities and events, asrequired.Adheres to all Seminole Tribe of Florida’s policies and procedures.Performs additional related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the Seminole Tribe of Florida history and culture.Knowledge of federal, state, private and Tribal financing programs, housing insurance products,mortgages and credit evaluation.Knowledge of customer service principles and techniques.Demonstrated skills understanding and interpreting complex rules, regulations, policies andguidelines.Demonstrated procuring homeowners insurance policies.Ability to work independently and use discretion on procuring the most economical policy.Ability to use computer database information to input, view and retrieve housing mortgage relatedinformation.Ability to work cooperatively with Community Members and employees, financial institutions,contractors and other public and private sector agencies.Ability to present classroom instruction and conduct seminars and discussion sessions effectively toachieve training objectives.Ability to interpret and communicate STOF personnel policies, rules and regulations.Ability to achieve rapport and deal effectively and persuasively with the STOF tribal members,supervisors and employees.Demonstrate strong organizational and time management skills.Ability to work under strict deadlines, as well as multi-task and prioritize multiple projects.Ability to work independently with little supervision.Ability to express ideas effectively both orally and in writing.Ability to serve the STOF, general public and fellow employees with honesty and integrityAbility to establish and maintain effective working relationships with the general public, co-workers,STOF’s officials, and elected members.
INSURANCE SPECIALIST
MINIMUM REQUIREMENTS
Associates Degree in Accounting, Business Administration, or Public Administration is required. Bachelor’s degree is preferred. A minimum of two (2) years of progressive experience working homeowners or property insurance policies or related area is required. Knowledge of basic housing concepts and financial concepts of insurance is required. 2-20 or 4-40 license preferred or more than two years experience with suffice. Possession of a valid Florida driver’s license is required. Demonstrate proficiency utilizing Microsoft software packages (Word, Excel, Power Point and outlook). Demonstrate excellent written and verbal communication skills. Demonstrate excellent organizational and interpersonal skills. Must be able to travel to all Reservations and STOF facilities and be able to work a flexible schedule including evenings, weekends and holidays. PHYSICAL DEMANDS The work is sedentary. Typically, the incumbent may sit comfortably to do the work; there may be occasional walking, standing, bending, carrying of light items, such as books, papers. Driving a company vehicle may be required. Traveling to and from reservations and quarterly SHRSS meetings is required as needed.WORKING CONDITIONS Work is performed in-doors and out-doors. While indoors, works in a clean, air-conditioned office area, with little noise. While in the field must be able to tolerate extreme fluctuations in temperature while performing essential functions of the job. Will be exposed to inclement weather conditions such as extreme heat, dust, rain, mud and noise.
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