We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.

For our GBS team, we are looking for a Specialist to help us drive [procurement operations] within Siemens and beyond. We are a highly motivated team and are excited to get to know you.

You'll make an impact by

Quickly responding to requests from customers and users via hotline phone, teams chat, or emails, and creating tickets on the SNOW system Analyzing whether the requests from customers and users meet the service scope of OneSRM hotline team, and guiding customers and users to the correct service group if not Diagnosing procurement process and application usage issues, and updating progress sharing with customers and users in a timely manner until the issues are resolved Organizing related meetings to communicate with different teams (such as customers, users, IT, and backend support Atos team), promoting problem-solving solutions, and efficiently closing cases Assisting customers in completing system-related change request services Analyzing and identifying the root cause of customer or user complaints, developing corresponding improvement measures, and continuously optimizing to enhance customer satisfaction Regularly conducting training to guide customers on the correct use of the system Preparing reports and supporting digital project tasks Supporting other functional tasks assigned by the supervisor

Your defining qualities

Bachelor's degree or above 3 years of related sourcing experience Proficiency in SAP system Strong communication skills and resilience

You'll benefit from

Diverse and inclusive culture, doing the work you like with people who appreciate it Systematic career development platform, various training courses, and online learning resources for you to help you tailor your growth path based on your strengths 15 days+ annual leaves, with additional benefits such as Christmas leave Generous benefits package, long-term care corporate annuity plan, flexible allocation of commercial insurance, employee stock sharing matching plan for mutual growth, etc. Find more here

Create a better #TomorrowWithUs!

At Siemens, we are human enthusiasts with a diverse set of backgrounds, skills, interests, and needs, united in a unique mission to create a better tomorrow. We believe in a culture of diversity and inclusion, reflecting a society with various backgrounds, nationalities, expertise, and mindsets. Here, you'll find trust and freedom to excel. Here, you'll find peers, mentors, and savvy people, for co-creating and growing. If you have curiosity, breakthroughs, and creativity, looking for an equal opportunity to grow and unleash your full potential, join us, bring your authentic self, and create a better tomorrow with us. Explore more here.