**I. GENERAL INFORMATION** **Role** **Profile** Job Level 3S – Delivery, Specialist **Reporting To** Job Level 4 – Delivery, Operations Manager **Direct Reports** None **II.** **ROLE DESCRIPTION** **Overall** **objective** **of the Role** Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients **Main** **Responsibilities** **Delivery Key responsibilities** **:** + Support Managers with client engagementensuring all information is accurate and provided on time + Provide support and guidance for all implementations and go lives + Provide daily functional support to the teams, to support the successful delivery of payrollsand own the end to end payroll process with necessary sign offs. + Responsible for the maintenance of the Client Solution workbook + Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation + Ensure and Sign OffSystem Maintenance Testing + Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose + Responsible for the optimization of HR administrative processes driving efficiency and automation + Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction. + Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate + Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer + Working with Operational Management, Transformation and Products to implement automation,innovation and any continuous improvement programmes + Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed + Support Year End + Ability to recognize and deal appropriately with sensitive and confidential information + Proactively identify upsell opportunities + Support Management with the resolution of client escalations, along with lessons learnt + Upskill and develop team members through training delivery and coaching to enable them to fulfil their role + Alight Security Standards are adhered and followed + Time Recording to be completed on time and accurately + Contribute to team meetings and raise any issues immediately to your Operations Manager + Ensure you are up to date with all Alight announcementsand communications + Build good relationships with all lines of businesses where appropriate + Participates in projects and activities as needed and assigned **Key Criteria to** **monitor** **performance** + Adherence to all Security and Compliance procedures + 100% Attainment of customer SLA agreements + Adherence to quality standards + Adoption of innovation initiatives + Reduction of client escalations through knowledge transfer to both the client and payroll team + Demonstrate professionalism and act responsibly **Alight** **Core Competencies** + Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. + Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement + Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities + Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities + Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way **III** **. REQUIRED EXPERIENCE** Professional / Job Experience + Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll + Ability to identify and mitigate risks + Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint + Flexibility to support a global and fast paced environment + Attention to detail + Excellent written and verbal skills + Self-motivated and a willingness to learn + Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Academic Degree Education and Training Essential + BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience + 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment + Expert knowledge on payroll processes, practices and associated legislation Desirable + HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred + Payroll certifications We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .