I. GENERAL INFORMATION
Role Profile
Job Level 3S – Delivery, Specialist
Reporting To
Job Level 4 – Delivery, Operations Manager
Direct Reports
None
II. ROLE DESCRIPTION
Overall objective of the Role
Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients
Main Responsibilities
Delivery Key responsibilities:
Support Managers with client engagement ensuring all information is accurate and provided on time
Provide support and guidance for all implementations and go lives
Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.
Responsible for the maintenance of the Client Solution workbook
Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
Ensure and Sign Off System Maintenance Testing
Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
Responsible for the optimization of HR administrative processes driving efficiency and automation
Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.
Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer
Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
Support Year End
Ability to recognize and deal appropriately with sensitive and confidential information
Proactively identify upsell opportunities
Support Management with the resolution of client escalations, along with lessons learnt
Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
Alight Security Standards are adhered and followed
Time Recording to be completed on time and accurately
Contribute to team meetings and raise any issues immediately to your Operations Manager
Ensure you are up to date with all Alight announcements and communications
Build good relationships with all lines of businesses where appropriate
Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Adoption of innovation initiatives
Reduction of client escalations through knowledge transfer to both the client and payroll team
Demonstrate professionalism and act responsibly
Alight Core Competencies
Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities
Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
III. REQUIRED EXPERIENCE
Professional /
Job Experience
Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
Ability to identify and mitigate risks
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Academic Degree
Education and Training
Essential
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
Expert knowledge on payroll processes, practices and associated legislation
Desirable
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Payroll certifications
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.