Specialist Warranty Segment Leader Location: Hagerstown, MD, US, 21742 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do** Our core activities include confirming technical responsibility and financial liability of component failure modes through our Warranty Material Analysis process, negotiating costs and recovery with suppliers within our contractual frameworks. Our cross functional partners include, at all levels, Purchasing, Engineering, internal and external Legal Counsel, third party technical experts and Truck Brands. As Specialist Warranty Segment Leader in TA&SWR your focus will be to manage day-to-day supplier warranty recovery activities to improve supplier warranty performance through analysis and cost recovery, directly impacting Volvo’s financial results. Just as important, you will represent GTT Warranty towards Project and cross functional teams. Your success will play a critical role in connecting customer experience with our products back to multiple groups within Volvo. You will drive complex negotiations with suppliers in two core areas: Warranty Contract management supporting Group Trucks Purchasing/Legal and Warranty recovery through objective technical investigations and warranty contracts reviews. To consolidate parts/components failure modes through cross functional work, by supporting and/or leading Warranty Material Analysis, requesting and reviewing technical reports. In the role, you will report to the Manager, Technical Analysis and Supplier Warranty Recovery, North America. **Your future team** At Volvo Group are constantly moving and changing to be one step ahead in the technology journey. Within Volvo Group Trucks Technology (GTT), we are adapting ourselves to be able to develop new breakthrough transport solutions. Technical Analysis & Supplier Warranty Recovery (TA&SWR) is a key group within GTTs Quality & Customer Satisfaction (Q&CS). Through our cross-functional collaboration, TA&SWR contributes to warranty spend reduction for our customers and in our supply base, thereby directly contributing to the Group Trucks Brands and Business Areas’ profitability and customer success. Through the warranty recovery process, we create incentives to improve product quality, and, through regularly conducted Warranty Material Analysis, support continuous quality improvement and reducing negative impact on our customers. We are a global team of skilled professionals operating in Gothenburg, Lyon, Greensboro, Hagerstown and Curitiba. **Who are you?** You are an experienced professional who understands consolidating warranty cases, compiling technical analysis inputs, reviewing technical / contractual documentation, and building recovery cases towards suppliers. You enjoy working in a cross-functional collaboration with Aftermarket teams, Engineering and Purchasing, and you are known for thinking ‘outside of the box”. We are looking for an innovator with strong communication skills, and a general interest in technology, technical analysis and data. Our team typically has a background in Supplier Quality Development, Purchasing, Engineering, or Technical Project Management combined with a strong aptitude for negotiations. Requirements: + Bachelor of Science in a technical or business-related field + 5-8+ years of related experience + Understanding of technical concepts, documents and requirements (i.e TR, drawings). + Ability to gain market application knowledge + Experienced with quality management tools (e.g., FMEA, RTS, PAA, PHR) and quality root cause analysis tool (e.g., 8D, Ishikawa) + Experienced understanding of legal contracts + Proven skills in high value negotiations with Suppliers + Interest and experience leveraging data and analytics. + Experienced in Microsoft applications and Power BI **Ready for the next move?** if all of this sounds exciting to you, apply today and join our team! We value your data privacy and therefore do not accept applications via mail. **Who we are and what we believe in** Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join **Volvo Group** . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. **Group Trucks Technology** are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you’ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation. Job Category: Engineering Organization: Group Trucks Technology Travel Required: Occasional Travel Requisition ID: 15197 **View All Jobs (https://jobs.volvogroup.com/?locale=en\_US)** **Do we share the same aspirations?** Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations. **Nearest Major Market:** Hagerstown