General Summary:

Under the general direction of the Chief of Access & Integrated Care and using independent judgment and skills that greatly impact the success of the programs, oversees all admissions/intake functions for assigned specialty programs. Supervises intake, clinical assessment, care and communication and directly provides these services for an estimated 25-40% of the time in order to ensure all individuals presenting/referred receive compassionate care and efficient access to the services they need. Establishes and maintains effective relationships with referring physicians, practices and hospital emergency rooms to facilitate admissions and transfers. Handles all significant issues or problems in the specialty admissions program. Initiates community outreach efforts to increase awareness of specialty services. Supervises assigned staff.

Knowledge, Skills, and Abilities Required:

Must meet one of the following education/licensure criteria: Completion of appropriate Master’s degree; LGPC required and LCPC license preferred; Completion of Master’s degree in Social Work; LGSW required and LCSW-C license preferred, or Completion of a Bachelor’s degree in Nursing and RN license. Work requires at least three years of clinical experience that includes: knowledge of mental health problems and psychosocial treatment modalities sufficient to provide clinical intake and assessment; responsibility for clinical assessment and referral; marketing/referrer relations skills; and experience entering and working with data in electronic systems. Experience with customer relationship manager (CRM) system strongly preferred. Must have superior customer service orientation and strong attention to detail.

Benefits:

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.