Our Client, a Healthcare Company, is looking for Specialty Care Coordinator for their Juneau, AK location Responsibilities + Assists the Specialty Care Team in coordinating safe, effective, efficient, equitable, patient-centered care. + Assesses the self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of referred services. + Communicates regularly with patients and caregivers regarding referred services. + Utilizes sound knowledge and judgement in determining prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality. Decisions must be made with weighted consideration and awareness of their impact on patient care and outcomes. + Supports care coordination within and outside of the Client health system to ensure a consistent, effective, supportive system of care. + Tracks and maintains case management coordination data. + Works autonomously to assess frameworks and identify solutions at an individual, community and system level. Will seek supervisor support when indicated and/or necessary. + Schedules patient appointments, answers clinic calls, monitors and communicates to patients through Well App messaging. + Generates patient letters and completes relevant forms as needed. + Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner. + Collaborates with the Specialty Care team members to establish plan of care to maximize patient healthcare outcomes. + Coordinates and facilitates both incoming and outgoing patient referrals within SEARHC and outside facilities, including necessary prior authorizations. + Verifies patient’s insurance profile and demographics are current and update as needed. + Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. + Fosters partnerships through teamwork and utilizes resources effectively. + Submits and coordinates patient travel requests to Patient Travel, including Letter of Medical Necessity, escort information, and housing needs. + Supports Specialty clinical staff, works with team to ensure coverage of front desk and scheduling for all service lines. + Monitors and updates schedules for Specialty clinic: checking patients in, noting cancellations, and filling open slots with cancellation lists as available; utilizes and manages all incoming Well App, voicemail, email, and phone lines. + Monitors all scheduled patients upcoming appointments and completes preregistration ensuring correct provider information and verifying insurance eligibility. + Verifies provider IT accounts, travel, and housing requests. + Coordinates educational in-services provided by the specialty clinic providers if needed. + Responsible for promoting, encouraging, and displaying the highest level of customer service, professional behavior and courtesy to patients and staff. + Completes data collection as requested by leadership. + Assures all data is input into designated database for ease of communication across the consortium. + Maintains a clean and safe working environment including adequate supplies and upkeep of unit and equipment, reporting any defective or missing equipment and safety hazards. + Performs duties as assigned in a responsible, respectful, and caring manner. Requirements + Two or more years’ experience in a healthcare setting – required. + Primary care or specialty clinic experience preferred. Knowledge of + In-depth medical terminology. + Safety and infection control principles. Skills in + Use of technical tools and instruments such as computers and medical equipment. + Problem-solving conflict resolution. + Strong interpersonal and organizational skills. + Ability to Multi-task and work independently in fast paced environment. + Minimum Years of Experience: 2 Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.