The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Pharmacy Technician - Specialty Pharmacy Liaison will support the management of patients requiring Specialty Pharmacy Medications. Providing prior authorization services, including insurance benefit investigation, copay assistance, foundation support, and in-sourcing the dispensing function of Specialty Medications. This position will require ordering the Specialty medications and deliver to individuals as required. Identification and qualification of patients eligible for medication patient assistance programs and foundations. Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer. Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy management. Provides and facilitates patient enrollment as necessary to manufacturer coupons programs for patients, if available. Assists the pharmacist in all operational activities of the pharmacy in order to optimize customer satisfaction and maximize profitability of the pharmacy. The specific duties would include customer relations, computer and prescription filling, drug orders, inventory, marketing, accounting and any supportive tasks involved with work-flow. Responsible for knowledge of the Policies and Procedures (as they pertain to operations, quality assurance, goals and priorities). Customer Service- Communicate with patients in a friendly, welcoming manner with greeting provided by management. Completion of updating accurate demographic information such as address, birth-date, insurance information and allergies. Setting up appropriate pick-up or delivery times via telephone or in person. Responsible for conducting a benefits investigation to find a patients insurance if the patient is unable to provide. Computer and prescription filling- Demonstrates proficiency in cross-functional areas of the department, including (but not limited to) QS/1, Cardinal ordering process, Epic, Therigy, Telemetry Rx, Verity, INFOR and the B-Net website. Responsibilities also include awareness of specific programs (MAP, Workers Comp, etc) and how to process prescriptions within these programs. Responsibility for regulatory awareness and reporting of medication errors through RLS System. Drug Orders and Inventory – Place and transmit orders daily into Cardinal. Review reports from Verity and the management of our 340B inventory. Report any discrepancies to management and review weekly for prescriptions not picked up and return to stock every 14 days. Review back-ordered items to see if another source can be ordered. Fulfillment of prescription orders in a timely and accurate manner. Maintain the cleanliness and organization of the pharmacy dispensary, responsible for cycle counts throughout the pharmacy, as well as quarterly review and removal of outdated products. Performs other tasks directed by Manager, Supervising Pharmacist, and/or other Pharmacy Management team members. What we need from you Education: High School Diploma or GED, required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associates degree program, or pharmacy technician training program. Experience: Minimum 6-months Pharmacy technician experience or healthcare experience required; retail/specialty experience preferred. (Successful completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.) Licensure/Certifications: Active New York Pharmacy Technician Registration without restrictions AND Active Pharmacy Technician Certification Board (PTCB) certification or equivalent within 1 year (12 months) of hire, required Skills: Communication Problem Solving Multi-Tasking Computer Skills Physical Requirements: Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met Occasional grasping, lifting, repetitive motion, standing, visual acuity, walking Frequent typing/clerical/dexterity, hearing, seeing/monitor computer use, talking Hazards: Occasional chemical Travel: Occasional Travel - The job may require travel from time- to-time, but not on a regular basis. Total Rewards Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick time Medical, dental and vision insurance Life insurance and disability protection Retirement benefits including an employer match And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $19.89/Hr. Pay Range Maximum: USD $29.84/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.