Location Omni Tucson National Resort & Spa Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses. The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match. Job Description To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants. Responsibilities + Answering phone correctly and politely + Takes reservations as needed and enters into Open Table correctly according to training guidelines + Greeting guests and seat guests + Keep host stand clean and organized + Control heavy volume at Restaurant entrance + Knowledge of hotel property. + Inform the guest about daily features and menu items + Knowledge of Bobs concept and menu + Attend to and anticipate guest’s needs + Familiarization with menu and know how to properly take to go orders as needed + Follow server rotation, seating and informing servers with chits correctly + Inform manager of all potential issues or complaints immediately + Provide nightly guest tracking to manager prior to leaving + Create and maintain a positive working environment amongst front door staff + Communicate positively and effectively with management and wait staff + Coordinate daily dining room setup + Distribute chits pre-opening for large party table setup + Communicate large party layouts and special requirements to servers, management, and kitchen + Operate OpenTable reservation system accurately and efficiently + Gather VIP contact information + Distribute VIP chits to server, manager, kitchen + Assign tables to servers pre-shift and during the shift + Coordinate on-call servers on a daily basis with management + Coordinate large party assignments with management + Ensure that all reservations are confirmed on a daily basis + Compile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs + Ensure Daily Features are posted outside Bob’s entrance and server’s version are printed/cut Qualifications + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone. + Must have strong attention to detail as well as prior customer service experience/skills. + Must agree and adhere to compensation acknowledgment and tip reporting guidelines. + Must have and maintain current Food Handlers and TIPS certifications. + Must be able to work in a fast-paced environment, be very organized, and multi-task. + Must be able to work flexible shift including nights, weekends, and holidays + MICROS Experience preferred. Physical Requirements: + Must be able to stand and walk for an extended period of time or for an entire shift. + Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance. + Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com. Job LocationsUS-AZ-Tucson Posted Date5 days ago(2/12/2025 6:32 PM) Requisition ID 2025-119549 # of Openings 1 Category (Portal Searching) Food & Beverage