Position Summary

To manage the day-to-day Customer Service activities including process of orders.

Principal Responsibilities Call handling Query and complaint management. Liaison with warehouse / monitor delivery performance Backorder management. Sales support. Liaison with Accounts Receivable. Price management and control. Customer master data maintenance. Recall support Ensure customer orders are processed on time and accurately. Ensure customer calls are handled in a timely and professional manner. Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner. Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner. Ensure all returns, credits and debits are processed on time and in line with existing procedures. Support pricing queries and the invoicing process as needed Education / Experience Requirements Fluency in English is required 2-3 years Customer Service experience Relevant 3rd level qualification High level of accuracy Strong attention to detail Good computer skills; knowledge of Microsoft Office tools and SAP an advantage Excellent communication skills Professional telephone manner Strong service orientation Ability to build strong relationships with customers and internal colleagues Self-Starter / ‘Can Do’ approach Time management & organisational skills Goal orientated Specialized Skills / Other Requirements Approachable and enthusiastic Flexible and adaptable Engaging and relating Able to work on own initiative and as a team player Good organizational skills with cultural awareness and sensitivity Good judgment and problem-solving skills Working Conditions / Physical Demands

TRAVEL REQUIRED: <5 %.

 

WORKING ENVIRONMENT: ☒ Office/Professional (Hybrid)