Position Summary

Under direct supervision of the Sports Betting Shift Supervisor, responsible for accepting and assisting guest with placing wagers on sporting events while providing excellent guest service to players.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulationsMaintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessaryMonitors and maintains Sports Betting KiosksStocks Sports Betting work stations with adequate supplies; keeps all stations neat and cleanWrites sports tickets in an accurate and timely mannerMakes payments on winning tickets in an accurate and timely mannerVerifies tickets and payoffsMaintains and reconciles bank for assigned shift, following established cash-handling policies and proceduresExplains wagering rules, including betting lines, odds, and bet types to guests as neededEnsures compliance with Currency Transaction Requirements (CTR), Title 31, Anti Money Laundering (AML), and Suspicious Activity Reports (SAR) for Casinos’ requirementsProvides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest serviceVerifies LED boards are correct; provides and verifies accuracy of guest informational sheetsNotifies management of escalated or prevalent guest issues, concerns, and any apparent suspicious activityPractices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respectEnsures compliance with department, casino, gaming regulatory policies, procedures, and internal controlsProactive in anticipating guests needs striving to provide memorable service experiencesArrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygienePresents a polished and professional image at all timesRoutinely strives to build and achieve guest satisfactionMaintains confidentiality regarding customer playCommunicates effectively with all co-workers and guestPerforms other duties as assigned

Minimum Qualifications

Education And Experience

High school Diploma required with one (1) year high-volume cash handling experience required. Ticket writer/cashier experience preferred. Experience in sports or online gaming highly desired. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

Ability to communicate effectively in the English language, both verbally and in writingAbility to apply basic mathematical skills to player and money trackingAbility to respond to visual and auditory cuesAbility to thrive in a fast-paced, team-oriented environmentAbility to apply exceptional interpersonal skills in dealing with team members and guestsAbility to interpret a variety of instructions furnished in written and oral formAbility to obtain and maintain gaming license

Physical Demands

While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit, stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.

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