JOB SUMMARY: 

The Sportsbook Supervisor is the face of the retail operation. By providing a high level of customer service to both regulars and “novice bettors”, the Sportsbook Supervisor will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, they will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

 

DIRECTLY SUPERVISES:                                                                                   

NA

 

ESSENTIAL JOB FUNCTIONS:  

Help the Sportsbook Manager become aware of operational information that will help to maximize the profitability of the sports book  Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control  Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book  Mentor employees to help them become better ticket writers  Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors  Handle escalated customer complaints/issues as needed  Ensure that the sports book staff is operating in a manner that follows all company and regulatory gaming agency rules and regulations  May perform additional duties as assigned

 

 

EDUCATION AND EXPERIENCE:

2+ years of experience working for a retail Sports Book as a Ticket Writer or Supervisor is highly preferred Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Strong communication skills, both written and verbal Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering a high level of customer service  

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

Must be able to stand for extended periods of time.  Must be able to lift, pull or push 25 lbs.  Must be able write for extended periods of time.  Must be able to twist, bend or reach with no significant boundaries.  This position may be exposed to a smoke-filled environment 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).