William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.  

Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. 

What You Will Do: 

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book 

Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control 

Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book 

Mentor employees to help them become better ticket writers 

Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors 

Handle escalated customer complaints/issues as needed 

Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations  

What You Will Need: 

Prior work experience in a sports book is highly preferred 

Ability to motivate, lead, and mentor staff members 

Strong communication skills, both written and verbal 

Professional appearance and demeanor 

Self-starter attitude who shows initiative 

Committed to delivering a high level of customer service  

Physical Requirements: 

Must be able to stand for extended periods of time  

Must be able to lift, pull or push 25 lbs 

Must be able write for extended periods of time 

Must be able to twist, bend or reach with no significant boundaries 

This position may be exposed to a smoke-filled environment 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.