Welcome page Log In Sportsbook Supervisor - Maryland ID 2024-8292 Division Sportsbook Department Sportsbook Employee Type Full-Time Exempt City Hanover Overview

Why We Need Your Talents:

 

The Sportsbook Supervisor is responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

 

 

 

 

Responsibilities

Where You'll Make an Impact:

Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations.Monitors all monies being wagered.Approves or denies wagers from guests in conjunction with the Risk and Trading team.Maintains Sportsbook vault.Conducts sweeps/bankroll increases on cashier drawers as necessary.Monitors performance conducts basic maintenance, and customer experience on kiosks.Handles escalated guest disputes in the Sportsbook.Reports issues and discrepancies to management immediately.Advises management of any operational concerns.Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.Enforces Company’s Standard Operating Procedures.Maintains high visibility throughout the Sportsbook.Provides outstanding customer service in a timely manner to both guests and fellow employees.Performs other duties as assigned.

Skills to Help You Succeed:

Ability to:Analyze and interpret departmental needs and results.Solve complex problems.Flexible work scheduleExcellent written and verbal communication skills.Ability to thrive in a fast-paced, team-oriented environment.Experience in sports or online gaming highly desired.Exceptional interpersonal skills in dealing with employees and customers. Qualifications

Must-Haves:

EducationHigh School diploma or GED equivalent required.Experience:1+ years’ experience with cash handling and sportsbook betting experience preferred. 1+ years’ ticket writer/cashier experience preferred.Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

Basic range of motion (bending, twisting, reaching etc.).Ability to:Stand for a long period of time Lift 20 to 30lbs.Use of going up and down thirty-one (31) stairs multiple times per day and elevators. What We Offer

Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependentsGenerous retirement savings options are available. Free uniformsFree parkingDiscounted mealsService and Attendance bonusesTuition reimbursementDiscounts on hotels, theme parks, travel, and more!

Life at Live!

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.