JOB DESCRIPTION:

Writes tickets and processes cash winning ticketsHandles customer questions and disputesCounts cash at the beginning and end of each shiftEnsure all customers, whether regular or infrequent, are made to feel welcome at all timesCarry out engaging conversations and provide friendly service to customersShow patience with customers who do not wager regularly; take the time to explain how wagering worksCommitted to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirementsCalls for MTL support when writing bets requiring MTL paperworkAdhere to Uniform Policy and ensures good standard of personal presentation at all timesAnticipate and act on the needs of the customer, seek and respond to feedbackEnsure all issues effecting the customer experience in the sports book are reported promptlyUndertake additional tasks contributing to the operations of the sports book, as requested

MINIMUM POSITION REQUIREMENTS:

Genuinely interested in working with and helping customersExcellent communication skillsPrefer working as part of a teamWell-presented, polite, tactful and friendlyNumerate, lively and quick-thinkingResolve complaints and difficult situations in a calm and patient mannerEnjoy promoting products and services confidentlyGather and act on customer feedback effectivelyPrioritize quick, effective speed of serviceHigh standards, initiative, pro-activity and professionalismFlexible to perform different tasks and follow procedures correctlyFull of drive and enthusiasm for your own development

ESSENTIAL FUNCTIONS/EXPOSURES:

Must be able to stand for extended periods of timeMust be able to lift, pull or push 25 lbs.Must be able write for extended periods of timeMust be able to twist, bend or reach with no significant boundariesThis position may be exposed to a smoke-filled environment

COMPENSATION & BENEFITS:

$17.00 Per Hour Bi-Weekly Pay DatesPaid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay