JOB SUMMARY: 

The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, they will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. Requires NJ Casino License.

 

DIRECTLY SUPERVISES:

N/A 

 

ESSENTIAL JOB FUNCTIONS:  

Provide a high level of customer service to anyone who comes into our sportsbooks  Adhere to all rules and regulations set forth by the company and the regulatory gaming agency Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner  Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed  Communicate and promote our menu of sports betting options to customers  Act in a professional manner, representing William Hill with the highest of standards  Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards  May perform additional duties as assigned

 

EDUCATION AND EXPERIENCE:

The ability to sit/stand for extended periods at a time  Must have basic computer knowledge (Email, MS Excel, internet, etc.)  H.S. Diploma, GED, or equivalent preferred  Must be 21 years of age or older    Successfully pass a drug screen, background check, and obtain a gaming license  Must have 1+ years of cash handling experience  High level of customer service  Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred  Present yourself in a professional manner  Strong communication skills, both written and verbal  Ability to do simple math  Understanding and a responsibility to adhere to all compliance requirements set for by the company and regulatory agencies 

COMPETENCIES:

Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members  Effective communication skills, both written and verbal  Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering an elevated level of customer service 

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

Must be able to stand for extended periods of time.  Must be able to lift, pull or push 25 lbs.  Must be able write for extended periods of time.  Must be able to twist, bend or reach with no significant boundaries. 

This position may be exposed to a smoke-filled environment 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).