Spring 2025 Admission Call Center Representative (FWS & OCSE)
The New School
Position Information Position Information Position Availability: Position Title: Spring 2025 Admission Call Center Representative (FWS & OCSE) Requisition Number: 0406073568 Location New York City Position Type: Student Department: Provost/Provost's Office Responsibilities: The Admission Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admission Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role.
Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.
The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
Responsibilities:
Answering incoming calls and triaging communication to appropriate staff/departments Assisting callers in navigating The New School website, application processes, and event registration Managing inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service Effectively and strategically utilizing New School remote communication technologies
Work Mode:
Hybrid/Remote – Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions. The Admission Call Center Representative will work 10-20 hours per week while school is in session and may have the opportunity to work up to 35 hours when school is not in session. This position requires reliable access to a computer or laptop and internet.
Hourly Rate: $16.50 Minimum Qualifications: Minimum one-year office experience Understanding of The New School programs and admission procedures. Excellent communication skills, both written and verbal. Working knowledge of Google Suite and Microsoft Office Suite (Word, Excel, PowerPoint, internet). Must be able to work a minimum of 8-15 hours per week Students with Federal Work-Study will be given priority. Preferred Qualifications: Available to work at least two of the following shifts: Mondays: 10am-2pm Tuesdays: 1-5pm Wednesdays: 10am-2pm, 1-5pm Thursdays: 10am-2pm, 1-5pm Job Family: Admissions Posting Date: 01/06/2025 Closing Date: 02/03/2025 Open Until Filled No Supplemental Questions
Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.
The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
Responsibilities:
Answering incoming calls and triaging communication to appropriate staff/departments Assisting callers in navigating The New School website, application processes, and event registration Managing inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service Effectively and strategically utilizing New School remote communication technologies
Work Mode:
Hybrid/Remote – Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions. The Admission Call Center Representative will work 10-20 hours per week while school is in session and may have the opportunity to work up to 35 hours when school is not in session. This position requires reliable access to a computer or laptop and internet.
Hourly Rate: $16.50 Minimum Qualifications: Minimum one-year office experience Understanding of The New School programs and admission procedures. Excellent communication skills, both written and verbal. Working knowledge of Google Suite and Microsoft Office Suite (Word, Excel, PowerPoint, internet). Must be able to work a minimum of 8-15 hours per week Students with Federal Work-Study will be given priority. Preferred Qualifications: Available to work at least two of the following shifts: Mondays: 10am-2pm Tuesdays: 1-5pm Wednesdays: 10am-2pm, 1-5pm Thursdays: 10am-2pm, 1-5pm Job Family: Admissions Posting Date: 01/06/2025 Closing Date: 02/03/2025 Open Until Filled No Supplemental Questions
Required fields are indicated with an asterisk (*).
Which of the following shifts are you available to work? (You can select multiple if you are available for multiple times) Mondays: 10am-2pm Tuesdays: 1-5pm Wednesdays: 10am-2pm Wednesdays: 1-5pm Thursdays: 10am-2pm Thursdays: 1-5pm Optional & Required Applicant Documents: Required Documents Resume/CV Cover Letter Optional Documents Federal Work Study award letter
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