At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health 

Title: Supervisor, Training Coordination

Location: Treehouse (Chicago, IL) / Remote

Role Description

Reporting to the Director, Training Delivery, the Supervisor, Training Coordination is accountable for both coordinating — and for directly managing a team of others who will coordinate — all aspects of training, including: communications, scheduling, managing and reporting enrollments and attendance, and collecting and analyzing survey results. The Supervisor, Training Coordination will champion team business continuity and operational standardization efforts across learning programs amidst high organizational growth.

Team manager responsibilities: 

Interview, hire, and onboard new coordination team members

Guide the coordination team through the migration to a different learning management system and a new way of working

Evaluate team member responsibilities and accountabilities across learning programs, make work assignments, and help team to prioritize tasks as needed

Manage performance of team, including observing and coaching team members and conducting performance reviews

Measure the effectiveness of coordination operations and communications, and suggest and lead the team in continuous improvement efforts 

Identify and execute against opportunities to standardize coordination operations across all Learning programs 

Create new, and meticulously maintain existing standard operating procedures (SOPs)

Other duties, as assigned 

Other responsibilities: 

Coordinate all stages of delivery for virtual and in-person learning programs including pre-, during-, and post-program activities

Serve as the primary scheduler and point of contact for assigned Learning programs 

Manage planned communications and correspond professionally with participants about program details and to support their participation

Ensure smooth delivery of assigned learning programs by orchestrating multiple components of the experience (e.g., confirm and prepare facilitators, obtain supplies, troubleshoot technology issues)

Manage all program materials (e.g., presentation decks, participant materials, etc.)

Track and report on participation in Learning programs

Build and foster relationships with program owners and leadership to support continuous improvement of the programs

Analyze data and feedback to evaluate outcomes and effectiveness, identify gaps, and provide insights to drive improvements 

Manage multiple project plans to ensure efforts stay on track for deadlines and prepare updates and read-out on project progress

Other duties, as assigned

We’re looking for motivated individuals with:

Expertise in Oak Street Health care model and operations is preferred 

At least 5 years of progressively responsible professional experience, including at least one year of experience within a Learning operations role and experience managing direct reports 

Excellent verbal and written communication skills, including the ability to clearly and effectively convey ideas and listen actively and write formal organizational communications

Excellent listening and feedback delivery skills 

High level of self-awareness, empathy, and emotional regulation

Skilled in building and maintaining positive relationships 

Problem-solving skills: aptitude for identifying issues and developing effective solutions 

Excellent attention to detail, organization, and prioritization skills

Strong collaborator who enjoys learning different functions and how they come together to create an unmatched new hire experience

Proficiency with learning tools/technology 

Proficiency with spreadsheet tools such as Microsoft Excel and Google Sheets (basic formulas/functions needed to collect, streamline, analyze, and report on large datasets)

US work authorization 

Someone who embodies being “Oaky”

What does being Oaky look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/11/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.