Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills) and the management of the members of your team. You will also have direct ownership of the accounts under your team, specifically around growth and value provided to the client. Each squad will consist of 8-10 direct reports, managing 20-30 accounts for an annual revenue of 8-10 million USD. Responsibilities include:

Acting as a mentor and growing the more junior members on your squadConducting 1:1 meetings each month for all members of your teamMaintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accountsConducting reviews of all squad members 1-2 times per yearUnderstanding the status and health of accounts on your team, with a focus on the top 15 (largest ACV) and those that renew within the fiscal yearHolding weekly account reviews for your team pairs and providing updates and escalations of account issuesAttending meetings with internal teams to track and drive client maturity and strengthen relationshipsAssisting in onboarding new hires to your team and with the shadowing programSupporting new hire “Analyst” training, mock deliverables and customer facing deliverables (~6 hours per month)Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good startIn partnership with your manager, helping with capacity planning for your squadWorking collaboratively with internal teams to communicate potential improvement to internal tooling, processes, and trainingAssigning the appropriate resources on your team to assist with POC’sReporting on key metrics including value, growth/consumption, customer maturity, etc.

Qualifications

Minimum Requirements:

Bachelor’s Degree in marketing, statistics, mathematics, economics or other quantitative disciplines is required.Minimum of 2 years of direct experience leading teams and driving cross functional collaboration

Preferred Requirements:

Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detailHas strong conceptualization and communication skills.  Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutionsProven ability to work under pressure; ability to handle multiple conflicting prioritiesRecognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuadesStrong verbal and written communication skills

Expectation: all Insights team members are expected to travel at least 1/2 time per year for annual team meetings.