Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Sr Account Manager Americas, Expedia Partner Solutions
Introduction to team
Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our ‘demand partners’, include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more.
The online travel market never stands still. At Private Label Solutions (PLS), we’re smack in the middle of it. We’re an entrepreneurial start-up inside the world’s biggest travel company. We create the tools and technology that help millions of travelers find the perfect hotels for their next trips. As the world’s largest and fastest-growing affiliate network, we work with thousands of partners in 33 countries to turn their web traffic into hotel bookings and happy customers. We offer the chance to work with the brightest minds in the travel business in an energetic and international work environment focused on innovation, creative problem-solving and collaboration.
As a Sr Account Manager, you will manage a portfolio of significant partnerships within the Americas Region with primary focus on Brazil market, analyzing business and operational performance to find opportunities for optimization and growth.
In this role, you will:
• Account planning, forecasting and account strategy execution
• Managing key stakeholder relationships, sharing best practices across teams and regions
• Maintain and develop excellent partner relationships at all levels
• Successfully manage key partner negotiations and re-negotiations.
• Build strong relationships with customer account team, including key buyers and decision makers at all levels
• Create and drive opportunities to build customer account
• Recommend products, services, and insights that meet partners needs
• Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
• Demonstrates strong understanding of the financial impact of decisions/solutions on the organization and its customers.
• Build and drive internal and external business cases as required for change.
• Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
• Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops an understanding of competitors’ standard products and services.
• Demonstrates insightful application of products, technologies, and offerings to account.
• Develops understanding of customer's industry and competitive market.
• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
• Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.
• Understands and reports a customer’s business issues through appropriate organization channels
Experience and qualifications:
• Proficient in both English & Portuguese.
• Proficient in Spanish (desirable)
• Excellent communication skills
• Strong understanding of how the department operates and fits into the larger organization
• Experience in sales/account management (5+ years) with a highly successful track record of driving revenue growth for partner accounts
• Experience managing high value accounts with a B2B background
• Exceptional negotiation skills
• Well structured and capacity to take on high workload with a strong ability to prioritize workload effectively
• Outstanding relationship building skills selling background and focus
• Background working with senior management, including C-Level executives
• Extensive knowledge of Microsoft office products including Power Point
• Exceptional organizational skills with attention to details such as billing, contract terms, commissions
• You are creative and self-motivated, compelling and “executive level” eye for business
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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