Job Summary
Troubleshoots hardware and software problems, assists users with desktop applications and provides user training. Utilizes applications such as Altiris to track user requests from trouble-ticket generation through problem resolution. Escalates a problem to other network or system support personnel when the problem is not easily identified and corrected.
Knowledge/Skills/Abilities
• Mentors, trains, and supervises other team members.
• Designs and implements special projects and/or equipment (entire research systems: computers, instruments, data acquisition, communication, and security).
• Develops, defines, and delivers project timelines and milestones in a timely manner.
• Develops and maintains disaster recovery plans for key critical systems and servers.
• Installs, configures, maintains, repairs specialized systems/applications and provides system support in a networked environment.
• Interacts with other departments/units on a troubleshooting and knowledge sharing basis.
• Researches, specifies, and recommends specific hardware and software for the department/unit.
• Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required.
• Performs periodic performance reporting to support capacity planning..
Job Qualifications
Required Education
Bachelor's Degree in Computer, Business Field or equivalent experience
Required Experience
6+ years computer related experience in supporting multiple projects/solutions on Microsoft Windows and/or SUN Solaris operating systems as well as LAN/WAN infrastructure support experience with routers, switches, and firewalls
Required License, Certification, Association
A+ or Server+ certification
Network+ or equivalent; Security+ or equivalent
Systems Administration/System Engineer certification in Microsoft, VMware, and/or Unix
Preferred Education
Master's Degree in Computer or Business Field
Preferred Experience
Knowledge of Virtualization technologies, IIS, SharePoint, and SQL Server.
Preferred License, Certification, Association
PMP, CISSP
ITIL Foundation Certification
Hardware / Software Vendor Certifications.
i.e. Cisco, Checkpoint, Nortel, etc.…
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.