The Team and Role
The Financial Intelligence Unit’s (FIU) Fraud Customer Experience Team is responsible for efficiently and effectively reviewing claims, escalations, and fraud events to provide expeditious resolutions and responses that assist the firm’s various business units in managing the customer experience for the end clients they support. As a Sr. Analyst on the Fraud Customer Experience Team, you will support the department by owning the recovery, claims, and deep research processes from beginning to end. You will provide value to the team by deepening our relationships with external firms to aid in recovery efforts, preparing claim research at a level appropriate for presentation to leadership, relevant business units, and the legal teams as needed. You will bring value to end clients through efficiency and consistency in the resolution of their claims.
The role requires the ability to work effectively with management, possess strong interpersonal and analytical skills, manage a large case load and bring claims to fruition. The Sr. Analyst, Fraud Customer Experience should be able to step in and speak to claims they’ve researched for claim committees, and in some cases, serve as an expert witness in arbitration for the legal team. The Sr. Analyst, Fraud Customer Experience must be highly motivated and possess a sense of ownership, attention to detail, excellent written communication skills and the ability to be an effective partner to the analysts, business units, the management team, and legal department.
The Expertise and Skills You Bring
Bachelor’s degree, ideally in finance, analytics or technical field, or equivalent work experience. Detailed knowledge of the financial services industry, particularly in the workplace savings, retail, and institutional businesses. Experience with trading securities, including mutual funds, equities, and options. You have proven analytical/problem-solving skills with capability to determine solutions to unusual and complex problems. Proven track record communicating fraud claims in a concise and thorough written manner Ability to facilitate meetings with various audiences – including management, various business partners, and legal teams. You are committed to the success of our function through the efficient and effective implementation of the recovery and claims processes. FINRA Series 7 required.Certifications:
Series 07 – FINRA, Series 63 – FINRA