You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Loyalty Marketing team is part of the US Consumer Services Group, and our mission is to grow share of Card Member hearts, minds, and wallets by activating, engaging, and recognizing our customers through innovative, customer-centric marketing that makes membership matter. The marketing the Loyalty team delivers, educates, and excites our Card Members about their products, benefits, services, and experiences, delivering against share-driving goals for USCS on behalf of the Blue Box.

The Onboarding & Early Engagement teams sits within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver curated Early Tenure journeys to ensure Card Members are set up for success at the start of Membership.  

The team is looking for a Senior Analyst, Early Engagement Marketing Strategy, who will help lead efforts for the early phase of tenure across all Card products, with a focus on personalization and next gen advancements. This person will be tasked with identifying new opportunities for the Early Tenure space to drive quantifiable growth in engagement & spend at the onset of card membership.  

How will you make an impact in this role?

This individual has a passion for customer-first strategic marketing, is comfortable navigating white-space, and excels at fostering strong partnerships across the organization to deliver bespoke and channel-agnostic journeys. This role will be focused on driving results through program innovation, including optimization through test and learn, customer segmentation, relevant trigger marketing, and finding efficiencies in our marketing execution.

This position offers the opportunity to make a measurable and meaningful impact on the business by acting as the connective tissue between product, tech, servicing, enablement, marketing, and AXP Early Tenure Card Members. 

·      Serve as a thought leader to identify and test program enhancements to optimize the early tenure space 

·       Partner closely with internal and external teams to collaboratively move the business forward while satisfying customer needs

·       Ensure campaigns are executed flawlessly in partnership with the Loyalty Marketing Execution Team

·       Collaborate with product teams to share best practices, brainstorm new opportunities, and create joint ventures

Minimum Qualifications 

·       2+ Years of marketing experience 

·       Strong strategic, analytical marketer, keen to use data to drive decision-making

·       Innovative thought leader comfortable navigating white space with a growth mindset to to creatively problem solve

·      Passion for challenging the status quo and the ability to compile and analyze data, identify trends, and communicate relevant findings

·       Energetic self-starter with the ability to drive results under tight timelines

·       Strong relationship builder with the ability to collaborate closely with cross-functional partners

Preferred Qualifications

·       Excellent verbal, written, presentation, and interpersonal communication skills

·       Positive, solutions oriented, can-do attitude and the desire to be part of a high-profile, results-oriented, dynamic team

·       Bachelor Degree Preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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