You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

 

The U.S. Consumer Marketing team (“USCM”) manages marketing on behalf of American Express in the U.S. Consumer market with a focus on making membership essential to our customers. This includes acquiring new customers and reinforcing the benefits of membership with existing Card Members. The US Customer Growth Marketing team supports this vision by optimizing marketing of additional products and card features with the goal of deepening customer engagement and accelerating revenue growth.

 

The Sr. Analyst, Insurance, will join a team focused on unlocking new revenue streams and launching creative marketing programs which expand the number of relationships we have with our customers. This role will specifically be responsible for delivering enrollments and revenue through the acquisition of our fee-based Travel Insurance products. They will manage creative/copy, targeting optimization, reporting and test and learn activities.  This individual will work closely with teams across Marketing, Product, Compliance, Enablement, OnBrand, Technology, Data Science & Analytics teams to build engaging marketing strategies and bring them to life for our customers. 

The role requires a customer-centric marketer who is motivated by working in a fast-paced and ever-changing environment, brings good energy, has solid relationship management, and a solution-oriented mindset. It is an opportunity to help deliver marketing for high revenue generating products that deliver measurable and quantifiable results.

 

Core responsibilities include:

Support the marketing of American Express Travel Insurance, Premium Car Rental Protection and Trip Cancel Guard across channels such as email, web, mobile, media and search in partnership with leader and peers Manage a robust marketing T&L calendar, identifying opportunities to better position the 3 travel products through new placements and creative and copy testing Proactively identify opportunities for growth; partner with marketing enablement and data science to optimize segmentation and flawlessly execute campaigns across channels, leading testing, proofing and in marketing campaign launches Lead the analysis, measurement and reporting out of campaign, channel, and business performance vs. forecast.  Translate data into insights and proactively identify key trends which can inform future campaigns Support the development of the channel forecast and monthly reporting/commentary

 

Qualifications:

Strong marketing know-how. Previous experience implementing marketing plans across channels in a fast-paced and results driven team.  Natural team player with strong and effective communication skills who can work collaboratively on diverse cross functional teams, with the ability to influence stakeholders.  Strong planning and organization with ability to lead highly interdependent, complex initiatives and keep various workstreams on track. Creative problem solver with a bias for action and proven ability to adapt when priorities change. Passionate, data-driven marketer with ability to understand and translate data into action items that will drive performance to future marketing campaigns.  Great attitude with strong will to win; resilient in the face of challenges Ability to thrive in a fast-paced, dynamic environment, both independently and as part of a team 3+ years of Digital Marketing experience preferred Bachelor's Degree Preferred 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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