You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. 

The U.S. Consumer Marketing team (“USCM”) manages marketing on behalf of American Express in the U.S. Consumer market with a focus on making membership essential to our customers. This includes acquiring new customers and reinforcing the benefits of membership with existing Card Members. The US Customer Growth Marketing team supports this vision by optimizing marketing of additional products and card features with the goal of deepening customer engagement and accelerating revenue growth.

The Sr. Analyst MYCA, Lending Treatments will design and execute marketing campaigns spanning the logged in Card Member Account experience (“MYCA”) across web and mobile with a focus on critical lending treatments, specifically Personal Loans, CLP (“Customer Level Pricing” or Promo APR), and Income Capture. They will own all MYCA growth marketing campaigns within this portfolio and be responsible for end-to-end execution, forecasting, test & learn activities, troubleshooting, and results analysis. This is a high-visibility role given the volume driven by the MYCA channel and its critical importance in our ability to meet Customer Growth revenue goals. This individual will work closely with colleagues across USCM, Enterprise Digital & Data Solutions, Analytics, lending product teams, Legal/Compliance, Finance, marketing capabilities teams, and reporting platform teams to deliver for our Card Members and for the business. This role requires both creative and analytical skills, attention to detail, strong relationship management, and ability to successfully balance competing priorities. The ideal candidate has a solution-oriented mindset, a high degree of organization, a proactive work ethic, and experience with marketing campaign execution. 

Core responsibilities include:

Support a robust marketing calendar of Personal Loans, CLP, and Income Capture campaigns across the logged-in Card Member web and mobile experiences, in partnership with leader and peers Spearhead key steps of the campaign execution process including copy development, test design, GCO/LOBCO reviews, set-up in marketing platforms, and testing  Proactively identify and pursue opportunities for revenue growth (e.g., new placements, creative test & learn, dynamic variables, journey optimization, etc.)  Facilitate campaign troubleshooting and recruit assistance from partners where needed Analyze results by placement and treatment to translate into insights and optimize performance  Support monthly forecasting and results commentary exercises  Speak to results and new initiatives in various internal forums with leadership and cross-enterprise partners 

Qualifications:

Proactive work ethic; desire to own end-to-end execution and optimization of campaign portfolio Creative problem-solver who develops innovative, actionable solutions Exemplary communication skills; shares updates and insights clearly and frequently Challenges the status quo; speaks up and clearly communicates his/her perspective Strong relationship management skills, with the ability to influence stakeholders both across and upward Robust analytical and forecasting skills; translates data into insights and predictions Strong organizational skills and attention to detail; able to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly under challenging condition Great attitude with strong will to win; resilient in the face of challenges Ability to thrive in a fast-paced, dynamic environment, both independently and as part of a team 3+ years of Digital Marketing experience preferred Bachelors Degree 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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