About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As a Sr Associate in support organization in Wealth Management

ROLE:

This role will support our Wealth Management business, product , operations,  partners and clients . As a support associate you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues.

The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after hours support.

PRINCIPAL RESPONSIBILITIES:

Lead production stability  effort by preventing production issue and improve production stability.

Track /Manage Incidents /Change /Problems for assigned applications.Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.Identify measures to improve applications stability and availability to improve support service delivery.Develop to become a Subject Matter Expert for assigned application domain.Troubleshoot production issues through monitoring and log analysis.Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementationHelp ensure compliance with all audit requirements including change control procedures and data securityManage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.

SKILLS / EXPERIENCE:

5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.Support experience with multi-channel applications (web, mobile, API, etc.).Good to have past experience under DevOpps or SRE role.Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologiesExperience working on projects in an Agile/XP environment.Experience using at least some of the following technologies: Java,  J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS),   RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQLStrong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical  client facing applications.Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.